Customer Service

For Questions or to Place an Order
If you have questions, or would like to place an order by phone, please call 855- 884-0492. We accept phone orders Monday through Friday, 9am-5pm Eastern Standard Time. Orders received on the weekends will be processed on the next business day. (Business days do not include weekends or holidays.)

Shipping Information
We offer free shipping for orders over $75.00. Expect delivery within 7 to 10 business days of receipt. Please allow 3 to 6 weeks delivery time for designated Mountain Made items. Our standard delivery destinations include the lower 48 U.S. states.

Some unique and/or oversize items require an additional shipping and handling fee. This information is notated on individual product pages on the web site. When you add one of these items to your Pack Basket, these charges are automatically applied to your order.

Shipping Charges
$0-$19.99: $7.95
$20.99-$45.99: $10.95
$46.99-$74.99: $12.95
$75 and over: FREE SHIPPING

Furniture Shipping Charges
Furniture shipping charges are listed on individual product pages. When you add a furniture item to your Pack Basket, these charges are automatically applied to your order.

Drop Shipping
Some items are shipped directly from our vendors. Allow additional time for delivery for most items.

Rush Delivery
We’re sorry but at this time, we do not offer rush or overnight delivery.

Backordered Items
Backordered items will be handled by our customer service department and will be shipped using the same service and delivery times as the initial order. Delivery might take longer for some items.